| Goholi
User Agreement and Terms and Conditions
1st January 2009 to 31st March
2010 Seasons Goholi
Pty Ltd
Australian Business Number: 117 423 024
Postal Address: GPO Box
380, Darwin, Northern Territory, Australia 0801
Email:
goholi@bigpond.com
Full summary of the Terms & Conditions At
Goholi Pty Ltd we display the full summary of the Terms & Conditions. In these
terms and conditions to the best of our ability we have not linked out, generalized,
mineralized our terms to look more appeasingly acceptable or hidden clauses. Goholi
Pty Ltd an Australian registered company No. 117 423 024 incorporating their group
of web sites including www.goholi.com and www.goholi.com.au act as a booking agent
for the customer/client (you). Goholi
Pty Ltd is a licensed travel agent based in Northern Territory Australia with
the Licence No. NT147 providing
a online facility where the customer/client can compare the multiple choices that
are provided by well known Four Wheel Drive, Campervan, Car and Motorhome rental
companies called suppliers/vehicle operators in Australia and New Zealand. The
customer/client can make an assessment of which vehicle best suits their requirements,
specification,and budget. The
vehicle rental contract is between the customer (you the hirer) either travelling
or intending to travel on an selfdrive itinerary and the supplier 'The Vehicle
Rental Company'. Your actual vehicle rental contract is signed on the nominated
pickup date at the suppliers nominated pickup depot. Your actual vehicle rental
contract is between the customer/client (you) and the supplier/vehicle operator.
Quotations: All
quotations are subject to availability of vehicles and services quoted and are
not guaranteed until the deposit or full amount whichever is stated in the quotation
of the selected vehicle is received and the booking is confirmed in writing by
the supplier. Some quotations will have validity dates (refer to Smart Rates and
Flex Rates which are valid for one week only as they can change price every week)
on them and if a deposit is not received by that expiry date then the quotation
will automatically cancel without notification to you. It
is the customer/client's responsibility to choose a trip and vehicle within their
capabilities. Booking
requests: Booking
requests are only accepted on the condition that Goholi Pty Ltd User
Agreement and Terms and Conditions, and the Suppliers Terms and Conditions that
apply to the relevant rental vehicle have been read and understood, and that you
AGREE TO ACCEPT THEM. Sumbitting
a faxed or online secure booking form is acknowledge as acceptance of Goholi Pty
Ltd User Agreement and Terms
and Conditions, and the Suppliers Terms and Conditions by the customer/client
(you) Goholi Pty Ltd
endeavours to keep the Terms and Conditions, specifications for their vehicles
are current and up to date for the vehicle rental supply operators but accepts
no responsibility for changes made by vehicle rental supply operators that do
not appear within this and all our group of web sites. Vehicle rental supply operators
may also apply minimum rental terms without warning during busy periods such as
Christmas and summer peak season, Easter and School Holidays and other selected
event dates such as Bathhurst weekend. Bookings:
To secure a booking,
Goholi Pty Ltd requires a completed Booking Form by the main driver (Unless other
person is prior authorised) and payment details (credit card number, security
code, expiry date, full name on card, full residental address and telephone contact
details). Amendments:
Tickets requiring
amendments to names, dates, vehicle clauses, rates or any ammendment which involves
the ETicket to be ammended and reissued to the the main hirer. In 2008 the first
2 booking amendments for date or location changes are free of charge (then on
a AUD$35 agent fee applies per amendment). However the vehicle operators may have
price variances and fees that will apply and must be paid by the customer, extensions
may require the deposit amount to be increased. Reduction in rental periods may
reduce the total of the rental but the deposit will remain unchanged. All
amendments must comply with the relevant suppliers/vehicles operators' current
terms and conditions. Payment:
All payments will not be processed until the vehicle is confirmed as available.
A,
B, CC,BP, M, - Range Of Rental Vehicles 1)
Some suppliers such as our B, M, BP, CC, A - Range (or as clearly nominated in
your quote) require a booking deposit of around 20% and the balance at pickup.
With us as your booking agent the initial booking deposit may be as low as $1
to $100. The balance of the nominated deposit will be processed 45 days prior
to departure. Balance
of the daily basic rental and any applicable fees such as oneway fees, remote
locations fees, excess or bonds, excess reduction plan's, cleaning bonds, Airport
fees, Stamp Duty and Adminstration fees, gas bottle fees, any associated fees
pay direct to the vehicle supplier at pickup on the pickup date nominated. The
Rental Voucher is only valid when the total deposit balance has been processed. All
Other Vehicles - Range Of rental Vehicles 1)
If your rental pick-up is within 35 days from the booking, Goholi Pty Ltd require
full payment of the total daily basic rental (unless advised on the quote) or
total inclusive daily basic rental charges. The client/customer is then to pay
any applicable oneway fees, remote locations fees, excess or bonds, excess reduction
plan's, cleaning bonds, Airport fees, Stamp Duty and Adminstration fees, gas bottle
fees, any associated fees which may vary from supplier to supplier and optional
extras direct to the supplier at pickup. 2)
If your rental pick-up date is 35 days or more from the time or booking, Goholi
Pty Ltd require a deposit
of approximately AU$100.00 to AU$250.00 (or the deposit nominated in your quote),
with the balance of the total daily rental charge payable 35 days prior to pick-up.
We will send a reminder email when the balance is due. We will then access the
credit card detail supplied at booking for the balance of payment. The client/customer
is then to pay any applicable oneway fees, remote locations fees, excess or bonds,
excess reduction plan's, cleaning bonds, Airport fees, Stamp Duty and Adminstration
fees, gas bottle fees, any associated fees which may vary from supplier to supplier
and optional extras direct to the supplier at pickup.
Final Payment: In the case of
non-payment of the balance of the daily basic rental and any inclusives pack (if
chosen) by the due date, Goholi Pty Ltd will treat the booking as cancelled and
you will be emailed informing you of our decision to the email address provided
by you in the initial booking request unless the client/customer communicates
to the contrary. Final payment conditions for certain products may vary and we
will advise you in writing of these conditions at the time of quotation by Goholi
Pty Ltd if this is applicable. The Rental Voucher is only valid when the total
balance od the daily basic rental has been processed.
Fax: + 61 8 89453338
Scan:
Email
Post: Confirmations
Department, Goholi Pty Ltd, GPO Box 3410, Darwin, NT 0801 Australia General Credit
Cards-Suppliers: Various suppliers now have an additional surcharge on any transaction.
Please see your quote for details Credit
Cards-Goholi Pty Ltd: We accept Visa and Mastercard credit cards only. Card Surcharge
any payment to Goholi Pty Ltd direct. The agent Goholi Pty Ltd will apply a 2%
surcharge for all credit card transactions. Visa gift cards cannot be accepted
currently. Goholi
Pty Ltd reserves the right to decline any quote request or booking at their discretion.
A Rental
ETicket Voucher will be emailed to you. Please check that all the details are
correct. You are also required and agree as part of these terms you are required
to sign the 1st confirmation page of the same Rental Voucher (ETicket) and fax,
mail or scan this page to Goholi Pty Ltd within 72 hours. Prices:
All prices will
be quoted in Australian Dollars. Please use a currency converter to check the
cost. All prices include Australia Goods and Services Tax of 10% and New Zealand
Goods and Services Tax of 12.5%. Exchange
Rate / Currency Variations: All credit card transactions for Australian rentals
are conducted in Australian dollars. Due to exchange rate fluctuations there could
be some variance in the amount refunded compared to the amount initially charged.
We do not accept any liability for currency variances up or down. Refunds by credit
card can take up to 45 working days or more depending on the renters Financial
Institution. Telecommunications:
Goholi Pty Ltd
as a broker or operator or agent are not liable for loss communications or comminications
not received. Cancellations: Must
be in writing and can either be per email, facsimile, or by letter. No cancellation
will be accepted unless received in writing, signed by the main hirer and received
by us directly from you between working hours EST 8am-4pm Monday to Friday and
8am-12.30 Saturday's-Sunday's unless with prior consent.The date that we acknowledge
receiving the cancellation notice is the date that it is deemed cancelled. If
you are emailing, posting or faxing follow this up by a telephone call with your
full Goholi Pty Ltd ETicket reference details of Ticket number, supplier, date
of travel and your name and current contact telephone number. This is so we can
instantly act to try to save you unnecessary costs. We have saved our clients
considerable supplier cancellation fees by this process. When calculating the
cancellation fees the calculations will be based on the full Gross listed retail
rate of the supplying rental company and not on any discounted rates. All
booking deposits are non refundable, you are locking in a great price and need
to make sure of your travel arrangements prior to confirming the booking. You
must read the Terms and Conditions that apply to the vehicle you wish to hire
prior to making a reservation request. Any supplier cancellation fees that apply
are additional to the forfeiture of the reservation deposit amount. The
agents security booking deposit (not any monies paid to the supplier) will be
carried forward towards future booking deposit made by Goholi Pty Ltd (this is
at the sole discretion of Goholi Pty Ltd ) if cancellation is made more than 7
days prior to travel. Deposit will be held for at least 3 months from date of
cancellation less the value of any promotional coupon included in the booking
such as food/fuel card and books and postage. On request we will consider holding
deposits for much longer periods to help you plan another trip. Each suppler varies
in their terms and conditions. If you cancel a booking and a refund for any other
reason is credited to you then any 2% merchant fee taken by Goholi Pty Ltd will
not be credited as we have been advised by our merchant facility this is not refunded
by the credit card companies such as Visa and Mastercard. Cancellations
made less than 30 days from the pick up date will mean that the terms and conditions
of the rental operator also apply to the booking. These arrangements can cost
you over and above your deposit amount and it is important that you know the cancellation
policies of the operator you wish to book with. There are 3 vehicle operators
who impose a small cancellation fee for cancellations even outside 30 days including
Australian 4WD Hire (Brisbane), Apollo and AAMotorhomes and these are clearly
indicated on your quote and ETicket. By booking with Goholi Pty Ltd you are agreeing
to abide by the cancellation policies of both Goholi Pty Ltd and the cancellation
policies of the vehicle operators. The
vehicle Operators cancellation policies are contained within the Terms and Conditions
of each individual supply company and are clearly available from your Goholi Pty
Ltd quote and your ETicket. We advise you to read them carefully and make sure
that you fully understand them, should you have any queries we are more then happy
to answer your questions. Regarding
full payment bookings it is Goholi Pty Ltd policy to pay all suppliers within
24-72 hours of booking the clients vehicles the required daily basic and the card
holder/main hirer agrees not to reverse any credit card payments made to Goholi
Pty Ltd for the booking for any reasons whatsoever. If
you have a concern it is to be conducted with the supplier who will have your
full required funds already from us the booking agent. Goholi Pty Ltd will assist
you as we have done so over the many years we have been in business and as much
as possible as we have considerable leverage within the industry. Refunds
will not be made for bookings cancelled due to inclement weather, work commitments,
road closures or restrictions, altered / delayed / cancelled connecting travel
arrangements, others, family or self ill health. Suppliers
and/or their agents state they will not honour calculation errors. Should a calculation
error occur the supplier will charge for the shortfall at pickup. (this is part
of the suppliers terms). No
Show or No Pickup A
100% cancellation fee (Some suppliers vary look at your supplier terms link on
your ETicket) on the gross daily basic rental (plus any inclusive pack shown)
will be charged for a 'No Show' or No Pickup on the day departure no matter what
reason. A $150 adminstration
fee for any cancellation, no show or no pickup fee will also apply from the agent. At
the pick and Once the hire commences: We
recommend to clients to familarize your self with the vehicle rental agency for
pickup and dropoff as you may have a limited time frame. Always carry your supplier
contact details and location of depots with you and also the suppliers Head Office
contact details supplied on your ETicket from Goholi Pty Ltd. Please make sure
to take with your our full Eticket. When
the rental vehicle has been collected, and the rental agreement contract between
the hirer and the rental supply company has been signed, the Terms and Conditions
contain within that contract apply in full. Should there be any amendment such
as shorten or extend the hire once the hire has commenced, the hirer will have
to deal directly with the rental supply company and not us at Goholi Pty Ltd,
though we will assist to provide some general information. Any decision made will
be between you and the rental supply company. A
booking shall be kept in the name of the orginal named person/s on the booking
at all times and not changed. The same person/s shall be responsible for paying
for the security bond and signing the vehicle suppliers rental agreement contract
at pickup. All main and extra drivers must be present at the pickup of the rental
with a valid drivers licence as per the suppliers terms. Any variance to this
is based on suppliers discrections. Please
note that the car, campervan and motorhome rental companies reserve the right
at their sole discretion to restrict vehicle movements in certain areas due to
roads closed, adverse road or weather conditions. Even though it's you that soley
decides what date to travel we will assist you with all our available resources
and information prior to booking and before travel to help you decide on an appropiate
time to travel. Concerns
whilst travelling: Once
you have commenced on your travel with the rental vehicle please keep handy the
suppliers 24 help desk contacts details given to you at pickup by the supplier.
In the event of an accident you must notify the supplier/vehicle operator immediatley
of any concern whatso ever so they may be able to assist in resolving your concerns
immediatley. In the
event that a customer/client has a complaint about any of the travel arrangements
or vehicle rental, they must advise the relevant supplier at the time and inform
Goholi Pty Ltd in writing. This will assist settlement of any grievance or complaint.
Any dispute over the quality, fitness and condition of the product is between
the customer/client and the product supplier and as such, Goholi Pty Ltd
cannot be held liable for any problem
with the product supplied. Your
'Responsibiity' and we also strongly suggest you take out adequate 'Travel Insurance':
We strongly advise
that you take out full travel insurance. Unforeseen circumstances that may require
you to cancel travel plans can be very costly especially when the cancellation
occurs shortly before commencement of a hire. In most cases this will incur a
heavy penalty by the vehicle operator including total loss of the hire costs paid
by you. Please ensure you have adequate travel insurance cover.We strongly recommend
that you take out travel insurance even for domestic travellers, including cancellation
insurance and effects of Force Majeure! Goholi
Pty Ltd as a broker or operator or agent finalises all arrangements for these
products on the express condition that it shall not be held liable for any injury,
any loss, loss of monies, accident, cancellation of travel, delay or irregularity
which may be occasioned either by reason of any defect in any vehicle, equipment
failure or loss, war, acts of terrorism, any national and international crisis,
adverse road or weather conditions, road restrictions impossed by suppliers at
pickup, water vessel, aircraft or equipment or by Acts of God or through the acts
of default of any company or person engaged in renting the vehicle and conveying
the passengers or in carrying out our arrangements of tours or otherwise in connection
herewith. Goholi Pty Ltd reserves the right to change any of the facilities, services
or prices described in the information provided. Goholi
Pty Ltd including it's agent's, it's affiliates, sub-contractor's or staff accepts
no liability for personal injuries and losses or for any action or activity undertaken
by the customer/client arranged independently or by Goholi Pty Ltd while on holiday.
Goholi Pty Ltd including it's agent's, affiliates, sub-contractor's or staff shall
not be liable to compensate customer/clients for associated expenses incurred
as a result of their booking what so ever. No refund will be made for any unused
services that are included in the price. Once
the hire commences when the rental vehicle has been collected, and the rental
agreement contract between the hirer and the rental supply company has been signed,
the Terms and Conditions contained within that contract apply in full. Any
failure of a rental supply company to provide the vehicle they confirmed as being
reserved is entirely the responsibility of that rental supply company. Every endeavour
will be made by the rental supply company to provide an equivalent or better vehicle
as set out in their Terms and Conditions and Goholi Pty Ltd accepts no responsibility
for this or for any situation where a reserved vehicle is unavailable. The
customer acknowledges and agrees that many events relating to the services displayed
on this site are beyond our control and such we are not liable for such occurances
including: price fluctuation, cancellation or class of vehicle booked not available,
vehicle not available at pickup, delay in pickup of vehicle, variation of services,
conditions of travel, currency of information, non- performance of services by
suppliers or rental companies and rental companies' accountability. Important
Please Note: Why
we are specialists - Information and keeping you informed with details such as
240 Volt Power to all vehicles:
Vehicles with 240 Volt wiring such as motorhomes
can only be connected to 240Volts (15amps) mains at recognized camp grounds that
have applicable 240Volt (15amps) mains connections suitable Motorhome and Campers.
They are not suitable or allowed for normal house extension leads and generators.
We feel it is important you know the capabilities of your vehicle. Disclaimer:
All supplier vehicle specifications, supplier images, supplier lists of inclusions
and supplier terms and conditions are provided by the supplier rental companies
and may change at any time without notice. All vehicle information is presented
in a simple and clear format that enables easy comparison. Images are for illustration
purposes only and may vary from the actual vehicle provided. As vehicles may be
upgraded or changed at any time the images may not show all variations within
a vehicle category. Illustrations and text in any of our brochures/documentation/web
page are representations only of the product depicted. Variances in actual products
offered could occur due to modifications and/or upgrades to the product design.
Rates and Conditions
quoted in our brochures and/or documentation are subject to change without notice.
You will agree to verify the information with the provider of the service should
you take any action after reading these pages.You will agree to indemnify Goholi
Pty Ltd, it's staff, it's sub-contractors/agents and www.Ggoholi.com and it's
websites, and all other access providers that enabled you to access this site
for all foreseeable and unforeseeable results of any actions you take based on
the material contained in this site. We
reserve the right to levy any government increase in local taxes that may be introduced
after the publication of this site, however, we will make every effort to ensure
that you are notified of any of these matters either prior to your booking or
as soon as practicable after we have knowledge of such increases. Goholi
Pty Ltd an Australian registered company No. 117 423 024 incorporating their group
of web sites including www.info@goholi.com and www.goholi.com.au act as a booking
agent for the customer/client (you). This user agreement shall be interpreted
in accordance with the law of Northern Territory in the Commonwealth of Australia.
The actions, claims, demands or suits arising out of this agreement shall be exclusively
justifiable in the courts of the said state. Goholi Pty Ltd has the sole authority
to vary or omit any of these terms. | 
